Refund policy

Return & Refund Policy

Last updated: September 29, 2026

This Return & Refund Policy applies to all robotic lawn mowers, accessories, and spare parts purchased on lawniix.com (the "Site") by customers in the United States. It should be read together with our Terms of Sale and Shipping Policy. By placing an order, you agree to the terms below.

Return Summary

  • Return window: 30 days from the delivery date
  • Return address: Lawniix – Returns Department, Bilel Khabouri, 474 Rue Aristide Briand, 76650 Petit-Couronne, France
  • Return shipping: paid by you for change-of-mind returns; free for defective, damaged, or incorrect items
  • Restocking fee: 15% for change-of-mind returns; none for defective, damaged, or incorrect items
  • Refund method: original payment method, within 5-10 business days of approval

1. Return Window
You may request a return within 30 days of the delivery date shown in your tracking confirmation. Requests made after this window cannot be accepted as a standard return, but may still qualify under the Manufacturer's Warranty (Section 9).

2. Eligibility for Return
To be eligible, the item must be:

  • Unused and not installed (boundary wire not cut, mower not powered on or commissioned in a yard)
  • In its original packaging, with all accessories, charging/docking station, blades, and manuals
  • Unpaired from any mobile app or user account
  • Accompanied by proof of purchase (order confirmation or receipt)

Items showing signs of outdoor use, grass residue, blade wear, or weather exposure are not eligible for a change-of-mind return. See Section 7 for damaged or defective items.

3. Non-Returnable Items

  • Products marked "Final Sale" or "Clearance"
  • Custom or made-to-order boundary wire kits
  • Products with a missing or altered serial number
  • Gift cards

4. How to Start a Return

  1. Email support@lawniix.com with your order number and reason for return.
  2. We will send you a Return Merchandise Authorization (RMA) number and return instructions within 2 business days.
  3. Pack the item securely in its original packaging.
  4. Write your RMA number clearly on the outside of the package.
  5. Ship the package, using a trackable and insured method, to our return address:

Lawniix – Returns Department
Bilel Khabouri
474 Rue Aristide Briand
76650 Petit-Couronne
France

  1. Keep your tracking number until your refund is confirmed.

Returns sent without a valid RMA number may be delayed or refused.

5. Return Shipping Costs

  • If the return is due to our error (wrong item) or a defective/damaged product, we provide a prepaid return label at no cost to you. The label is sent by email together with your RMA number.
  • For change-of-mind returns, you are responsible for return shipping costs to the return address above. We recommend requesting a shipping quote from us first, given the size and weight of robotic mowers.
  • A restocking fee of 15% of the product price applies to change-of-mind returns. No restocking fee applies to defective, damaged, or incorrect items.

6. Refunds

  • We inspect returned items within 3-5 business days of receipt.
  • Approved refunds are issued to your original payment method within 5-10 business days of approval. Your bank may take additional time to post the credit.
  • Original shipping charges are non-refundable, except when the return is due to our error or a defective item.
  • Import duties and customs fees are included in the price you paid and are refunded together with the product price, less any applicable restocking fee.

7. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your mower arrives damaged, defective, or not as ordered, contact us within 48 hours of delivery with photos of the item and packaging. We will provide a prepaid return label and, at your choice, a full refund or a free replacement, with no restocking fee.

8. Shipping Delays and Order Cancellations
Orders may be cancelled free of charge before they ship. In line with the FTC's Mail, Internet, or Telephone Order Merchandise Rule (16 C.F.R. Part 435), if we cannot ship your order within the timeframe stated at checkout (or within 30 days if none was stated), we will notify you and either obtain your consent to the delay or issue a prompt full refund for the unshipped merchandise.

9. Manufacturer's Warranty
Defects appearing after the return window may be covered by the manufacturer's warranty included with your mower. Warranty terms are set out in the documentation in the box. Contact support@lawniix.com and we will help direct your claim.

10. Your Rights
This 30-day return window is offered voluntarily by Lawniix. This policy does not limit any non-waivable consumer protection rights you may have under the law of your state of residence.

11. Contact Us
Business name: Bilel Khabouri / Lawniix (SIRET 10911451200014)
Email: support@lawniix.com
Phone: +33 7 44 25 44 83
Return address: Lawniix – Returns Department, Bilel Khabouri, 474 Rue Aristide Briand, 76650 Petit-Couronne, France
Hours: Monday to Friday, 10:00 AM to 6:00 PM (French time)