Frequently Asked Questions

Where does Lawniix ship from, and how long does delivery take?

We ship to the 48 contiguous United States. Orders are processed within 2 to 3 business days, and delivery takes an estimated 10 to 15 business days after shipment (12 to 18 business days total). Shipping is free on every order.

Will I have to pay customs fees or import duties?

No. All import duties, customs fees, and applicable taxes are included in the price you pay at checkout. You will not be asked to pay any additional amount at delivery.

Can I return my robotic mower if I change my mind?

Yes, you have 30 days from the delivery date to request a return. The item must be unused, in its original packaging, with all accessories included. See our Return & Refund Policy for full details.

What if my mower arrives damaged or defective?

Contact us within 48 hours of delivery at support@lawniix.com with photos of the item and packaging. We will provide a prepaid return label and, at your choice, a full refund or a free replacement, with no restocking fee.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Apple Pay, PayPal, and Klarna. All payments are processed over a secure, encrypted connection.

Can I pay in installments with Klarna?

Yes, Klarna is available at checkout. The number of installments and approval are determined by Klarna at the time of purchase.

How do I track my order?

As soon as your order ships, you will receive an email with your tracking number. You can also check your order status anytime on our Track my order page.

How do I choose the right model for my lawn?

Visit our Compare all models page to see the coverage area and features of each mower side by side. You can also fill out our free quote form and we'll recommend a model for your garden.

Is a robotic mower safe for kids and pets?

Our mowers are equipped with safety sensors, but you should always follow the safety instructions in your product manual and keep children, pets, and bystanders clear of the mowing area during operation.

How can I contact customer support?

Email us at support@lawniix.com or call +33 7 44 25 44 83, Monday to Friday, 10:00 AM to 6:00 PM (French time). We reply within 24 to 48 hours.